mgame Casino Terms & Conditions

1 Introduction & Acceptance of Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player," "User," "you") and mgame ("mgame," "we," "us," "the Platform"), the operator of the online gaming platform accessible at https://mgame.cam. By creating an account, accessing any portion of the Platform, or placing a wager, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with mgame's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of mgame following publication of any amendment to these Terms constitutes acceptance of the revised Terms.

2 Eligibility & Age Requirement

Access to mgame and all real-money gaming features is strictly restricted to individuals who meet all of the following eligibility criteria:

1. You are at least twenty-one (21) years of age. This is a hard legal requirement under the PAGCOR regulatory framework applicable to online gaming in the Philippines. No exceptions will be made.
2. You are a natural person with legal capacity to enter into binding contracts under the laws of the Republic of the Philippines or your country of residence.
3. You are not accessing the Platform from a jurisdiction where online gambling is prohibited by applicable law.
4. You are not a current employee, contractor, agent, or immediate family member of an employee of mgame or any of its affiliated technology or game-supply partners.
5. You have not been voluntarily or involuntarily self-excluded from mgame or any other online gambling platform in a manner that remains in effect.

3 Account Registration & Verification

3.1 One Account Per Player

Each player is permitted to maintain one (1) active account on mgame at any time. Maintaining multiple accounts, whether under the same or different personal details, is strictly prohibited and may result in immediate closure of all associated accounts and forfeiture of any funds held therein.

3.2 Accuracy of Registration Information

You agree to provide accurate, complete, and current information during registration and to maintain the accuracy of that information throughout your use of the Platform. mgame reserves the right to verify any information provided. Providing false, misleading, or incomplete information — including but not limited to name, date of birth, nationality, or contact details — is grounds for immediate account suspension.

3.3 KYC Documentation Requirements

mgame is required to collect and verify the following documentation before permitting real-money activity:

• A valid government-issued Philippine ID (PhilSys National ID, UMID, Driver's License, Passport, or PRC ID)
• A selfie photograph taken at the time of submission for liveness verification
• Proof of payment method ownership where required (e.g., screenshot of GCash account showing registered name)
• Additional documentation as may be required by applicable anti-money laundering (AML) regulations

3.4 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your password and any two-factor authentication codes. mgame will never request your password via email, SMS, or live chat. Any activity conducted through your account using your credentials will be deemed to have been authorized by you. You must notify mgame support immediately if you suspect unauthorized access to your account.

4 Deposits & Withdrawals

4.1 Accepted Payment Methods

mgame accepts deposits and processes withdrawals via GCash, Maya (PayMaya), BPI, BDO, Metrobank, 7-Eleven (through supported third-party payment processors), USDT TRC20, and Coins.ph. Available payment methods may be updated from time to time without prior notice. Minimum deposit amounts and applicable processing times are displayed within the Platform wallet section.

4.2 Currency

The default account currency on mgame is Philippine Peso (PHP/₱). All displayed balances, bet amounts, winnings, bonuses, and transaction records are denominated in PHP unless otherwise specified. Cryptocurrency deposits are converted to PHP at the prevailing exchange rate at the time of confirmed receipt.

4.3 Withdrawal Conditions

Withdrawals may only be processed to a payment method that has been verified as belonging to the registered account holder. mgame does not process withdrawals to third-party accounts, wallets, or bank accounts. A minimum withdrawal amount applies and is displayed within the Platform. mgame reserves the right to request additional verification documentation prior to processing any withdrawal at its sole discretion, including for anti-money laundering compliance purposes.

4.4 Processing Times

GCash and Maya withdrawals are typically processed within five (5) minutes of approval. Bank transfer withdrawals via BPI, BDO, or Metrobank are typically processed within the same business day. Processing times may be extended in circumstances beyond mgame's reasonable control or during system maintenance windows.

4.5 Deposit Integrity

All deposits must originate from payment accounts owned and controlled by the registered player. Depositing funds on behalf of another player, or using funds obtained through fraudulent means, is strictly prohibited and will result in permanent account closure and reporting to relevant authorities.

5 Bonuses & Promotions

5.1 General Bonus Terms

All bonuses, free spins, cashback offers, and promotional credits offered by mgame are subject to specific terms and conditions published at the time the promotion is made available. In the event of any conflict between a specific promotion's terms and these general Terms, the specific promotion terms shall prevail with respect to that promotion only.

5.2 Wagering Requirements

Bonus funds are subject to wagering requirements before they may be withdrawn as cash. The applicable wagering multiplier, eligible games, time limits, and maximum bet restrictions applicable to each bonus are stated in the relevant promotion terms. Wagering requirements must be met in full before any withdrawal request will be approved against a balance that includes bonus funds.

5.3 Bonus Abuse

mgame actively monitors bonus activity for patterns indicative of abuse, including but not limited to: claiming the same promotion across multiple accounts, placing low-risk or mathematically certain wagers designed to fulfill wagering requirements without genuine gameplay risk, or coordinating with other players to exploit promotional structures. mgame reserves the right to cancel bonus funds, void associated winnings, and close accounts found to be engaged in bonus abuse.

5.4 Bonus Expiry

Unclaimed or unused bonus credits expire according to the timeframe specified in the applicable promotion terms. Expired bonus funds are forfeited and cannot be reinstated.

6 Gameplay & Wagering Rules

Each game available on the mgame Platform is governed by its own specific rules, displayed within the game interface. Players are responsible for familiarizing themselves with the applicable game rules before placing a wager. mgame accepts no liability for losses arising from a player's misunderstanding of game rules.

All RNG-based games on the mgame Platform use independently audited random number generators. Live dealer game outcomes are determined by real-time physical processes conducted by professionally trained dealers operating under monitored studio conditions. mgame does not and cannot influence game outcomes in favor of or against any individual player.

7 Prohibited Conduct

The following conduct is strictly prohibited on the mgame Platform. Engaging in any prohibited conduct may result in immediate account suspension or permanent closure, forfeiture of funds, and where applicable, reporting to law enforcement or regulatory authorities:

• Using automated software, bots, scripts, or artificial intelligence to interact with games or the Platform in a manner not sanctioned by mgame
• Exploiting software errors, bugs, or vulnerabilities — any such vulnerability must be reported to mgame support immediately upon discovery
• Engaging in collusion with other players or with Platform staff to gain an unfair advantage
• Money laundering, structuring transactions to avoid reporting thresholds, or using mgame for any purpose connected to the proceeds of criminal activity
• Registering multiple accounts or assisting another person in registering an account for the purpose of circumventing restrictions, claiming multiple bonuses, or evading a self-exclusion
• Providing false identity documentation or impersonating another person during KYC verification
• Threatening, harassing, or abusing mgame staff or other players through any communication channel
• Accessing the Platform from a jurisdiction where online gambling is prohibited and using tools such as VPNs to circumvent geographic restrictions

8 Account Suspension & Closure

8.1 mgame's Right to Suspend or Close

mgame reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, where it has reasonable grounds to believe that: (a) the Terms have been violated; (b) the account is being used for prohibited conduct; (c) KYC verification has failed or revealed ineligibility; (d) continued operation of the account presents a legal, regulatory, or financial risk to mgame.

8.2 Player-Initiated Closure

Players may request closure of their account at any time by contacting mgame support. Where account closure is requested under a responsible gaming self-exclusion, the closure will be processed as a self-exclusion per the Responsible Gaming Policy and cannot be reversed during the elected exclusion period.

8.3 Funds on Closure

Upon closure of an account in good standing (i.e., not closed due to violation of these Terms), mgame will return the verified account balance — excluding any bonus funds subject to incomplete wagering requirements — to the player via their registered withdrawal method. Where an account is closed due to Terms violation, mgame reserves the right to withhold funds pending investigation and regulatory reporting.

9 Responsible Gaming

mgame is committed to promoting responsible gaming and maintaining a safe environment for all players. The Platform provides the following responsible gaming tools accessible directly from any mgame account dashboard:

• Deposit Limits: Set daily, weekly, or monthly maximum deposit amounts
• Loss Limits: Set maximum permissible net losses over a defined period
• Session Time Reminders: Receive notifications after a defined period of continuous play
• Cooling-Off Period: Temporarily suspend account access for a period of 24 hours up to 90 days
• Self-Exclusion: Permanently close the account from all gaming activity; self-exclusion cannot be reversed once confirmed

mgame strictly enforces the minimum age requirement of 21 years for all real-money gaming activity, consistent with PAGCOR's online gaming regulatory framework. Players who believe they may have a gambling problem are encouraged to use the available self-management tools and to seek assistance from appropriate support services.

For more information on responsible gaming tools available on the Platform, please visit the Responsible Gaming page.

10 Intellectual Property

All content on the mgame Platform — including but not limited to software, game content, graphics, interface design, text, logos, trademarks, and audio — is the property of mgame or its licensed suppliers and is protected by applicable intellectual property laws. No portion of the Platform may be reproduced, distributed, modified, reverse-engineered, or used for commercial purposes without the prior written consent of mgame.

The mgame name, logo, and all associated brand elements are proprietary marks. Unauthorized use of these marks in any context, including on third-party websites, social media, or promotional materials, is strictly prohibited.

11 Limitation of Liability

To the fullest extent permitted by applicable law, mgame's total liability to any player arising from or related to their use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total net deposits made by that player to their mgame account in the thirty (30) days immediately preceding the event giving rise to the claim.

mgame shall not be liable for: (a) loss of profits, revenue, or anticipated savings; (b) loss of data or account content; (c) indirect, consequential, or special losses of any kind; (d) losses arising from events outside mgame's reasonable control, including internet outages, payment processor failures, or regulatory actions.

Nothing in these Terms limits or excludes liability for death or personal injury caused by mgame's negligence, or for fraud or fraudulent misrepresentation, to the extent such limitation is not permitted by applicable Philippine law.

12 Privacy & Data Protection

mgame collects, processes, and retains personal data in accordance with its Privacy Policy, available at mgame Privacy Policy. By registering an account and using the Platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

mgame processes personal data — including identity documents, payment records, and gameplay history — for purposes including account verification, regulatory compliance, fraud prevention, anti-money laundering screening, and customer support. mgame will not sell personal data to unaffiliated third parties. Data may be shared with regulatory authorities, payment processors, and third-party game providers where required by law or necessary for Platform operation.

13 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be subject to the exclusive jurisdiction of the competent courts of the Philippines.

Prior to initiating formal legal proceedings, players agree to first contact mgame support in good faith to attempt resolution. mgame commits to acknowledging all formal complaints within five (5) business days and providing a substantive response within twenty (20) business days.

14 Amendments to These Terms

mgame reserves the right to amend these Terms at any time. Material amendments will be communicated to registered players via the email address or mobile number on file, or by prominent notice on the Platform, at least seven (7) days prior to taking effect. Non-material amendments may take effect immediately upon publication.

It is your responsibility to review these Terms periodically. The "Last Updated" date at the top of this page indicates when the most recent revision was made. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.

15 Contact & Support

For questions, complaints, or formal correspondence regarding these Terms, please contact the mgame support team through the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 via the Platform dashboard after login
• Response Language: Filipino and English
• Average Response Time: Under 5 minutes via live chat; within 24 hours via email

mgame support staff are available around the clock, every day of the year, including Philippine public holidays. For responsible gaming requests — including self-exclusion, account restrictions, or cooling-off periods — please indicate the nature of your request clearly and it will be escalated to the responsible gaming team immediately.